Privacy policy

Privacy Policy

Effective Date: July 8, 2026

At The Dappled Wood, your privacy matters. We believe your personal information should be used only to provide you with a great shopping experience, fulfill your orders, and communicate with you when you've asked us to. We do not sell your personal information, and we do not use your information to train public artificial intelligence models.

If you have any questions about this Privacy Policy, please contact us at hello@thedappledwood.com.

Information We Collect

When you visit our website, place an order, sign up for emails, contact us, or visit us at an event, we may collect information including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information processed securely by our payment providers

  • Order history

  • Device information such as browser type, IP address, approximate location, and pages visited

  • Information you voluntarily provide through emails, contact forms, reviews, surveys, or social media

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Ship products and provide order updates

  • Respond to customer service requests

  • Process returns, repairs, and exchanges

  • Prevent fraud and maintain website security

  • Improve our website and customer experience

  • Send marketing emails if you've chosen to receive them

  • Comply with legal and tax obligations

Artificial Intelligence

We may use software tools that incorporate artificial intelligence to assist with customer service, marketing, website management, product recommendations, or other business operations.

These tools only process information as necessary to provide our services. The Dappled Wood does not use customer information to train public artificial intelligence models and does not sell customer information to AI companies.

If you choose to shop using an AI-powered shopping assistant or browser tool, any information you share with that service is governed by that provider's privacy policy.

Cookies & Analytics

Like most online stores, we use cookies, analytics tools, pixels, and similar technologies to:

  • Remember your preferences

  • Keep your shopping cart active

  • Measure website performance

  • Understand how visitors use our website

  • Improve our products and services

  • Deliver relevant advertising

Our website is powered by Shopify and may use cookies provided by Shopify and trusted third-party applications. These technologies may change over time as our website evolves.

Most browsers allow you to disable or manage cookies through your browser settings.

Marketing Communications

If you subscribe to our email list, we may occasionally send you product launches, event announcements, promotions, and studio updates.

You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email.

Sharing Information

We only share information with trusted service providers who help us operate our business, including services such as:

  • Shopify

  • Payment processors

  • Shipping providers

  • Email marketing providers

  • Analytics platforms

  • Advertising partners

  • Fraud prevention services

These providers only receive the information necessary to perform their services.

We do not sell your personal information.

User Generated Content & Photography

One of the best parts of our business is seeing our jewelry out in the world.

If you:

  • Tag The Dappled Wood on social media

  • Use one of our branded hashtags

  • Submit a product review with photos or videos

  • Share photos or videos with us directly

  • Tag photos taken at our booth or events

  • Voluntarily participate in photos or videos while visiting our booth, workshops, pop-up shops, or other public events

you grant The Dappled Wood a non-exclusive, royalty-free, worldwide license to repost, share, publish, display, edit, and otherwise use that content for marketing, advertising, educational, and promotional purposes across our website, social media channels, email marketing, print materials, and other promotional content.

Whenever practical, we'll happily credit the original creator.

If you later decide you'd prefer we stop using your content, simply contact us at hello@thedappledwood.com, and we'll make reasonable efforts to remove it from future marketing materials. This request cannot apply retroactively to materials that have already been printed, published, or distributed.

Photography and video are sometimes captured during public markets, workshops, and community events. By attending these public events, you acknowledge that you may appear incidentally in photographs or videos used to document and promote The Dappled Wood. If you would prefer not to be photographed, please let a member of our team know.

Data Retention

We retain customer information only as long as necessary to:

  • Fulfill your orders

  • Maintain order history

  • Process returns and repairs

  • Meet tax and accounting requirements

  • Comply with legal obligations

  • Prevent fraud

You may request deletion of your personal information where permitted by applicable law.

Protecting Your Information

We rely on Shopify and other trusted service providers to securely process payments and protect customer information using industry-standard security practices.

While no online system can guarantee absolute security, we work with reputable providers to safeguard your information.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Receive a copy of your information

  • Opt out of certain marketing communications

To exercise any of these rights, email hello@thedappledwood.com.

Third-Party Websites

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, legal requirements, or industry best practices. Any updates will be posted on this page with a revised effective date.

Contact Us

Questions about this Privacy Policy?

Email: hello@thedappledwood.com

Last Updated: July 8,2026