Returns & Refunds Policy

At The Dappled Wood, we want you to love your handcrafted jewelry. If something isn't quite right, we're here to help.

30-Day Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unused
• In its original condition
• Returned with the original packaging whenever possible
• Accompanied by your order number or proof of purchase

Because every piece is individually handcrafted, slight variations in color, texture, shape, size, and finish are part of the handmade process and make each piece unique. These natural variations are not considered defects.

How to Start a Return

To begin a return, email hello@thedappledwood.com with your order number and the reason for your return.

Once your return is approved, you may choose the option that's most convenient for you:

• Mail your return using the provided instructions.
• Schedule a drop off at our Maryland studio by appointment.
• Return your item in person at one of our markets or events.

If you plan to return an item at our studio or at a market, please contact us in advance so we can coordinate your return.

Returns sent without prior authorization may not be accepted.

Unless the return is the result of our error or a defective item, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at hello@thedappledwood.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and its packaging

If the issue is determined to be our error, we'll gladly repair, replace, or refund the item at no additional cost to you.

Exchanges

We want you to find the perfect piece.

If you'd like a different color, style, or hardware option, you may exchange your item within 30 days of delivery, provided it meets our return eligibility requirements.

To request an exchange, email hello@thedappledwood.com with your order number and the item you'd like instead.

Once your exchange is approved, you may:

• Mail your item back using the provided instructions.
• Schedule a studio drop off by appointment.
• Exchange your item in person at one of our markets or events.

Exchanges completed at markets are subject to available inventory. If your preferred item is unavailable, we'll gladly arrange a future exchange or issue store credit.

If you're planning to exchange your item at a market, please let us know beforehand so we can confirm our attendance and, whenever possible, bring your requested replacement with us.

If the item you'd like is no longer available, we'll help you select a comparable replacement or process a refund in accordance with this policy.

If we shipped the wrong item or your item is defective, we'll cover the cost of the exchange.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds for online purchases will be issued to the original payment method. Please note that your bank or payment provider may require several business days to process and post your refund.

Orders originally paid in cash at an in-person market or event are not eligible for cash refunds. Approved returns for cash purchases will be issued as store credit, which may be redeemed online or at any future market or event.

If your return is the result of our error, such as receiving a defective or incorrect item, we'll work with you to provide the most appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

• Sale and clearance items
• Gift cards
• Custom or personalized orders
• Items that have been worn, damaged, or altered after delivery

For health and hygiene reasons, earrings that show signs of wear cannot be returned or exchanged unless they arrived damaged or defective.

Jewelry Care & Repairs

Our jewelry is handcrafted to be enjoyed for years with proper care.

Normal wear, accidental damage, improper storage, exposure to water, perfumes, lotions, cleaning products, or other chemicals are not considered manufacturing defects.

If your jewelry becomes damaged through normal wear, please contact us. Repair requests are reviewed on a case-by-case basis, and we'll always do our best to help.

You're also welcome to stop by our booth at any of our markets or events if your jewelry needs a minor repair or adjustment. We keep a variety of tools and materials on hand and, whenever possible, can complete simple repairs while you shop. More extensive repairs may require us to take the piece back to our studio for evaluation.

Event Purchases

The Dappled Wood participates in markets and pop-up events throughout the year.

Please note:

• Prices, promotions, and available inventory may vary between our website, retail locations, and in-person events.
• Event-only promotions cannot be applied to previous or future purchases unless otherwise stated.
• Studio visits, returns, exchanges, and repairs are available by appointment only. Our studio is not open for walk-in shopping.

Gifts

Gift recipients may exchange eligible items for store credit within 30 days of delivery or purchase with proof of purchase.

Store Credit

Store credit issued by The Dappled Wood does not expire and may be redeemed online or at any of our markets or events. Store credit is non-transferable and cannot be redeemed for cash.

Promotional Codes

Unless otherwise stated, only one promotional code may be applied per order.

Shipping Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders returned because of an incorrect or incomplete address may require additional shipping charges before they can be resent.

Once your order has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier. The Dappled Wood is not responsible for packages that are lost, stolen, delayed, or misdelivered after they have been accepted by the shipping carrier.

If your package appears to be lost, we'll gladly help you initiate a claim with the shipping carrier whenever possible.

Questions

If you have any questions about your order or this policy, please contact us at hello@thedappledwood.com.

Last updated: July 8, 2026